SupportBee is an application that support teams could deploy in order to keep track of and effectively manage their trouble tickets. Through SupportBee, users can get a quick idea on the status of a ticket and tickets only have two states: answered and unanswered. For those who are looking for a way to just follow a ticket, they could just "star" it- very simple. Entire support teams can use and be involved in the SupportBee application. And tickets update automatically so no need to worry about someone else working a ticket at the same time. SupportBee also incorporates keyboard shortcuts to make routine tasks go faster. SupportBee's case ID's are friendly and not ugly like so many other support desk systems (i.e. 432xyz). Also the emails that a support team uses to respond back to their customer are not pasted with the SupportBee logo which helps keep a company and its support team looking professional. SupportBee is a customer-friendly and support team-friendly application that lends itself nicely to most organizations.Show more screenshots »
SupportBee has been used by Just Unfollow, Graft Concepts LLC, iProperty.com, Unbxd, and Riskalyze. The SupportBee team is based out of Bangalore, India and Santiago, Chile. SupportBee can thank a program called Start-Up Chile which is an event that the Chilean Government holds in order to bring in excellent entrepreneurs and help them start up their business in Chile. SupportBee was apart of the second round of Start-Up Chile and received $40,000 in equity-free funding.
SupportBee is different from other helpdesk applications in that it is a simple, straightforward application with common-sense features. For example, the ticket numbers system is much more customer-friendly. Also the auto-refresh feature is a very nice and practical one that enables better and more effective teamwork.
SupportBee is well designed and appears professional in its design. There were no bugs encountered during the web app trial and the site ran as it should. Overall the layout is intuitive and easy to navigate.
SupportBee is currently in its public beta and plans to go live sometime in March 2012. The product is free during the beta. After the beta, the product is free for use up to 100 tickets a month. For teams that need more tickets than that, their cheapest plan will run $49 per month and include 1,000 tickets. All plans come with unlimited logins.
SupportBee is a good application for support teams to consider if they are looking for a web app to help them manage their trouble ticketing and project management systems. SupportBee's pricing is very competitive and for lower ticket volume application, the service is free!